Refund policy

Jewelry Return Policy (Hygiene & Wear Protection)

Due to the nature of jewelry and for hygiene and safety reasons, all jewelry items are considered final sale and are not eligible for return or refund.

We do not accept returns or exchanges on: Some Exception may apply.

• Earrings (including studs, hoops, ear cuffs, or huggies)
• Pierced jewelry of any kind
• Items that have been worn, tried on, or handled beyond initial inspection

This policy is in place to ensure all customers receive brand-new, unworn pieces.

In limited cases, exceptions may apply at our sole discretion. These may include:

• Items that arrive damaged or defective
• Incorrect items received
• Orders affected by verified fulfillment errors

 Damaged or Defective Jewelry

If your jewelry arrives damaged or defective, we will take care of it.

• Contact us within 48 hours of delivery
• Include clear photos of the item and packaging
• Provide your order number

If approved, we will offer a replacement or store credit at no additional cost to you.

Care & Wear Disclaimer

Our jewelry is designed for everyday wear, but proper care is essential to maintain its quality.

We are not responsible for damage resulting from:

• Exposure to water, perfumes, lotions, or chemicals
• Tarnishing due to skin pH or environmental factors
• Improper storage or handling

Natural wear over time is not considered a defect.

 

 California Disclosure Compliance

This jewelry policy is clearly disclosed prior to purchase. By completing your order, you acknowledge and agree that jewelry items are final sale and non-returnable.