Shipping policy

Order Processing Time

Orders are processed within 1–4 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Delivery times are estimates and may vary due to carrier delays, weather, or high order volume.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.

If you notice an error, contact us immediately at:

annaisjewelrybrand@gmail.com or annaissupport@gmail.com

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package is marked delivered but not received:

We are happy to assist with documentation if needed.

Delayed or Failed Deliveries

We are not responsible for shipping delays caused by:

If a package is returned to us due to failed delivery, additional shipping fees may apply to reship the order.

Damaged Packages in Transit

If your package arrives damaged:

We will work with you to resolve the issue.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.

California Compliance Notice

In accordance with California consumer protection guidelines:

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